REFUND POLICY

Last Updated: 12/09/25

1. Overview: 14-Day Refund Window (Limited)

All payments for DPA+ are processed by Paddle, our Merchant of Record. As a result, Paddle’s Buyer Terms and applicable consumer-protection laws apply to your purchase.

You may request a refund within 14 days of your initial purchase (or of the first charge of a new subscription term). Refunds are handled by Paddle on our behalf and are assessed on a case-by-case basis in line with this policy, Paddle’s Buyer Terms, and applicable law.

Because DPA+ is a SaaS platform that generates ad creatives and consumes real infrastructure and production costs on each use, refunds are generally not granted once you have made meaningful use of the Service, except in the case of a qualifying technical failure (see Section 2) or where we are legally required to provide a refund.

Outside the 14-day window, and subject to mandatory legal rights, all sales are final and non-refundable.

2. Refunds for Material Technical Failure

We stand behind the functionality of our software. Within the 14-day refund window (or as otherwise required by law), we will consider a refund if the Service fails to function in accordance with the specifications outlined in our User Agreement (or Terms of Service) and DPA+ is unable to rectify the issue.

To qualify for a refund under this exception, all of the following conditions must be met:

  1. Reported Issue: You submitted a support ticket documenting the technical failure within 7 days of the occurrence.
  2. Opportunity to Cure: You allowed our engineering team a reasonable window (minimum 72 hours) to troubleshoot and attempt to fix the issue.
  3. Material Failure: The issue is a “Material Failure,” defined as a critical error that renders the core functionality of the software unusable (e.g., complete inability to generate creatives, or complete inability to export or sync). Minor bugs, UI glitches, delays, learning curve issues, or downtime caused by third-party platforms (e.g., Meta API outages) do not qualify as Material Failures.

If we determine that a Material Failure occurred and we cannot fix it, we may issue a full or pro-rated refund for the affected billing period, processed through Paddle.

3. Usage-Based Limitations

DPA+ is an on-demand creative generation platform. Each generated creative and each processing operation incurs non-reversible costs on our side.

Because of this, even within the 14-day refund window, we generally do not provide refunds when any of the following apply:

  • You have generated a meaningful number of creatives or assets using DPA+ (for example, connecting your ad account and running normal workflows);
  • You cancel after actively using the Service and then request a refund solely to avoid paying for that usage; or
  • You are dissatisfied with the marketing or financial performance of your ads (e.g., ROAS, CTR, CPA) rather than experiencing a technical failure of the software.

By starting to use DPA+ and generating creatives, you acknowledge that the Service has begun and that your statutory right to withdraw from digital content or digital services may no longer apply once the Service has been performed.

4. No Refunds for Ad Performance

DPA+ is a tool for generating creative assets. We do not guarantee specific advertising results, return on ad spend (ROAS), conversion rates, or any particular performance on platforms such as Meta, TikTok, or Google. Poor performance of ads or campaigns is not considered a technical failure of our software, and refunds will not be granted on that basis.

5. Cancellation vs. Refund

You may cancel your subscription at any time via your account settings.

  • Cancellation stops future billing at the end of your current billing period.
  • Cancellation does not automatically generate a refund for the current billing period. You will retain access to the Service until the end of the period you have already paid for.

6. Chargebacks and Disputes

If you believe a charge was made in error, you agree to contact us at support@dpa.plus or Paddle using the link in your receipt email to attempt to resolve the issue before initiating a chargeback with your bank or card issuer.

If you initiate a chargeback or dispute for a valid charge (as defined in our Terms and this policy), we reserve the right to:

  1. Immediately suspend or restrict your account;
  2. Dispute the chargeback with evidence of your usage and this policy; and
  3. Ban your account and payment method from future use of DPA+.

DPA+ is a DBA for GetDibs LLC, a Delaware limited liability company.